Anyone preparing for Houston customer service jobs can look forward to plenty of employment opportunities and great pay.
Customer service representatives spend most of their time interacting with customers in order to provide information about products and services. They also may be responsible for handling and resolving customer complaints.
Although some employers require applicants for customer service jobs to have a college degree, most positions only require a high school diploma and some on-the-job training, according to the Texas Workforce Commission.
Employment in the Gulf Coast area, where Houston is located, is expected to increase from 49,250 workers during 2006 to 64,500 workers by 2016, accounting for 15,250 additional workers and an overall growth rate of 31 percent.
Across Texas, employment of customer service representatives is anticipated to grow from 214,450 workers during 2006 to 280,050 workers by 2016, making for 65,600 additional jobs and an overall increase of 30.60 percent.
Employment throughout all of America should increase from 2,202,271 workers during 2006 to 2,747,432 workers by 2016, resulting in 545,200 additional jobs and an overall growth rate of 24.80 percent.
The top industries that employ customer service representatives include:
- Grocery stores - 9.57 percent
- Business support services - 8.65 percent
- Agencies, brokerages, and other insurance related activities - 5.71 percent
- Non-depository credit intermediation - 4.61 percent
- Depository credit intermediation - 3.95 percent
- Insurance carriers - 3.79 percent
- Wired telecommunications carriers - 3.28 percent
- Wireless telecommunications carriers, except satellite - 3.09 percent
- Electronic shopping and mail-order houses - 2.65 percent
- Employment services - 2.44 percent
- Management, scientific, and technical consulting services - 2.30 percent
- Local government, except education - 2.10 percent
During 2009, customer service representatives in the Gulf Coast area earned an average wage of $14.74 per hour, while those in Texas earned an average wage of $14.21 per hour and those throughout the country earned an average wage of $15.58 per hour.